Published on
Jul 14, 2025

Customer Success Manager

Full-Time

|

Singapore

About Us

Wisma AI is at the forefront of next-generation media intelligence, empowering organizations to understand and navigate the evolving landscape of public sentiment and media dynamics. We specialize in harnessing the vast expanse of news and online communities’ data to provide deep, actionable insights to corporate communications, public relations, and risk management professionals. By blending cutting-edge AI with human expertise, we deliver fast, in-depth analysis that helps our clients make informed, strategic decisions.

Job Description

As a Customer Success Manager at Wisma AI, you will be the primary point of contact for our clients across government and corporates. You will ensure the successful onboarding, engagement, and ongoing satisfaction of clients using our AI advisory and analytics services. This role bridges strategy and execution, helping translate client needs into meaningful outcomes powered by AI.

Key Responsibilities

  • Serve as the strategic partner and trusted advisor to key clients.

  • Understand client goals and align our solutions to deliver measurable value.

  • Coordinate across internal data, engineering, and research teams to ensure successful delivery.

  • Track key metrics such as client satisfaction, usage, renewal, and growth.

  • Conduct regular reviews, workshops, and check-ins.

  • Proactively flag and resolve issues or blockers to ensure high-quality outcomes.

What We're Looking For

  • 3–5 years experience in a client-facing role in consulting, SaaS, or data/AI products.

  • Excellent communication, stakeholder management, and problem-solving skills.

  • Familiarity with AI, data, or analytics tools (you don’t need to code but should understand the basics).

  • A growth mindset and ability to operate in a fast-paced, evolving environment.

What We Offer

  • Exposure to cutting-edge AI tools and media analysis techniques.

  • The opportunity to work with a dynamic team in an innovative and rapidly growing company.

  • Mentorship and career development opportunities.

  • A collaborative work culture that values creativity and learning.

How to Apply

If you're ready to kickstart your career in media intelligence and AI, we'd love to hear from you! Please send your resume and a short cover letter detailing your interest in the role to contact@wisma.ai.